What are you searching for?
Personal Banking
Most instances of something unfamiliar on your credit report fall into one of these categories:
- A creditor using a name you don’t recognize or have forgotten because you haven’t used that account recently.
- An error in reporting by the creditor(s).
- (Less frequently) Credit fraud.
In any case, if you are uncertain of an account on your credit report here are some initial first steps to take:
- If you haven’t already, obtain an official copy of your credit report from www.anualcreditreport.com.
- Review the details of the account information provided such as credit limit, original loan amount, and open date. These details often help identify oddly named accounts or confirm for you that the account is in error.
- Contact the creditor listed on the credit report and request more information.
- If you determine that the account does not belong to you, can dispute the information with the credit agency. They will also detail the options you have to put security alerts or other corrective or preventative measures in place, if desired.
When making your Solarity loan payment online, always use the zip code for your physical address, even if you have a mailing address on file.
If your debit card was declined, please reach out to us via live chat or by calling 800.347.9222. We'll be happy to assist.
The credit bureaus understand rate shopping. If there are multiple hard inquiries for a certain kind of credit – such as a car loan, student loan or a mortgage – in a relatively short period, credit scoring models will treat them as a single inquiry, which will have a smaller impact on your credit score than multiple, separate hard inquiries. Soft inquiries do not impact your credit score.
Follow the steps below to order new checks.
If you are enrolled in online banking, you can order new checks by clicking "Order Checks" under the "Self-Service" tab.
If you are not enrolled in online banking, you can order new checks directly from the Harland Clarke website. You will need your account number, routing number and zip code.
On the mobile app, you can follow the same process by tapping the "Menu" option at the bottom of your screen, followed by "Order Checks".
If you do not have internet access or have recently changed your address, give us a call at 800.347.9222 and we would be happy to assist.
Opening an account is easy! You can do it online in less than five minutes.
If you’re new to Solarity and wish to become a member, start here. If you’re already a member and would like to open additional accounts, start here.
You will need:
- Government issued ID/Drivers License/State ID or Passport
- Your complete physical and mailing address
- Social Security number
- Date of birth
Please allow one business day for us to process your account application. If you have any questions, please feel free to call us at 800.347.9222.
The Federal Trade Commission requires all three nationwide credit reporting agencies (Equifax, Experian, and TransUnion) to provide you with a free copy of your credit report every 12 months. You can request your reports online from annualcreditreport.com, or by calling 877.322.8222.
You may receive Visa® Fraud Alerts via email or text message asking you to confirm the legitimacy of a transaction.
If the charges are either on your debit card or credit card, please contact our 24/7 fraud monitoring service at 855.219.8063. When you are finished speaking to the fraud department, please call our Contact Center at 800.347.9222, to order a new card.
Remember, Solarity will never ask you to disclose your PIN, expiration date or CVV number.
Still have questions?
If you aren't able to find the answers you need, reach out to us. We are happy to help!