Frequently Asked Questions (FAQs)

You may receive Visa^® Fraud Alerts via email or text message asking you to confirm the legitimacy of a transaction.

If the charges are either on your debit card or credit card, please contact our 24/7 fraud monitoring service at 855.219.8063. When you are finished speaking to the fraud department, please call our Contact Center at 800.347.9222, to order a new card.

Remember, Solarity will never ask you to disclose your PIN, expiration date or CVV number.

Solarity belongs to the Co-op Network of shared ATMs. This partnership allows members to access over 30,000 fee-free ATMs nationwide. To find an ATM near you, click here.

Yes, we offer complimentary notary services for our members at all of our locations. Reach out to us via live chat or give us a call at 800.347.9222 to verify availability.

No, however, currency exchange services are available at most retail banks. Here's a handy link to find a location: Where to exchange.

You can make payments over the phone, however, there is a $10 processing fee. The options below are free of charge:

• You can transfer funds from you Solarity account to your Solarity loan through online banking or our mobile app.
• Automatic payments are a quick and effortless way to guarantee your payments are always made on time without hassle. You can enroll in automatic payments online and choose to either pay with a card or have the funds come directly from your financial institution.
• If you would prefer not to enroll online, but would still like the convenience of automatic payments, please fill out a Pre-Authorized Transfer form. Give us a call at 800.347.9222, and we would be happy to assist.

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