We don't just talk about change; we make it happen
At Solarity, we believe in action, not just words. That's why we are proud to present our annual Community Impact Report – a testament to our unwavering commitment to the communities of Yakima and Kittitas Counties, as well as the surrounding areas we proudly serve.
From providing our members with keys to their forever homes to supporting critical causes through donations and sponsorships, our journey this past year was all about making a positive difference. But that's not all. Our incredible staff also dedicated their time and energy to volunteer initiatives that warmed hearts and brightened lives.
We look forward to sharing the remarkable stories and achievements that define Solarity's role as a force for good in our neighborhoods for many years to come.
Our leader says it best
Read more about how we're making an impact in our communities
Solarity soars in borrower satisfaction
Numbers, Stories, and People
Are you a numbers person, a stories person or a people person? No worries – we’ve got it all here.
The Numbers
93 out of 100: That’s our home loan satisfaction score for 2019.2 For context, the next highest rated company in the nation using this survey method last year scored an 86. Yes, we’re ridiculously proud! The truth is that price, fees, speed and service all contribute to member satisfaction. You’re not going to be happy if you didn’t get a good rate, or if fees were high, or if your loan was delayed, or you had to work with people who didn’t care. We survey every member about their home loan, and what do they say? 93 out of 100 on the awesome-meter.
650: The number of families we’ve helped with home loans so far this year. We may not be the biggest, but we may have the most heart! You simply won’t find people that don’t care at Solarity, which is why that 650 number means so much to us. Helping people is embedded in our DNA, and it’s reflected in our vision statement: Everyone has a place of their own to call home.
17,572: That’s the number of mortgage companies1 vying for your business. 17,572! And each will tell you why they’re your best choice. How in the world are you expected to choose the one that’s right for you? The one with the lowest rates? Fewest fees? Fastest loan? Best customer service?
The Stories
We’ve started to collect the stories our members tell us during our home loan satisfaction surveys, and they’re remarkable stories. You can read about Vinda’s experience
with not one but two national banks before she turned to Solarity, about the creative solution Patricia's loan officer found for her and her sister, and about Jennifer's frustration
with a lender who sold her home loan and lost her payment after the loan closed.
The People
And then there are the other people – the ones at Solarity who help write the happy endings to these stories. Meet our entire, amazing expert Home Loan Guides. Yes, we brag about them because they make dreams a reality!
We’re adding new stories all the time about real people who really need a lender to care about them more than about loan quotas. That’s Solarity. We’re here to answer your questions and guide you every step of the way. Are you ready to get started?
1 As of 12/31/18 according to the annual NMLS Mortgage Industry Report.
2 Solarity’s Home Loan Member Experience Survey score from January through December of 2019.
Membership is open to everyone
Joining Solarity is easy and we're here to help! When you become a member, you unlock savings on a vast range of products and services that make doing your banking faster, easier and better. Open an account today to become a member and experience the Solarity difference for yourself.